Returning your Epic Board Skin?
Epic Board Skins wants you to be completely satisfied. Please return any Epic Board Skins Ltd. product within 30 days from the purchase date ONLY if you see damage to your package. All returns must be mailed or shipped back to Epic Board Skins Ltd. head office. Once received we will re-produce your order and ship it to you again at NO CHARGE. Our Shipping address is listed below.
We do not accept any returns on any custom designs due to inproper sizing or design flaws. Your designs and set up of files is on you to make sure you have enough bleed in order to get trimmed upon installation.
IMPORTANT– Only unused products are eligible for return. Once the backing is completely or partly separated from the adhesive sheet it is non-returnable or refundable. All returns must be in like-new, re-sellable condition with all original contents provided. All contents shipped must be returned before receiving a refund.
Getting a refund for your Epic Board Skin?
We do not refund for lost in transit orders once it leaves our facility we aren’t not responsible. Upon receipt from PayPal email for your order being shipped you will receive a tracking number there. Please check your PayPal Email for your account to make sure you get this email. If you didn’t receive this email please contact us and we would be more than happy to email you the tracking information so you can follow your order.
INTERNATIONAL SHIPPING: If you have chosen International Shipping please note that you need to choose Tracked shipping in order to receive a tracking number for your order. Both regular and express post DO NOT Have a tracking number through our delivery service.
MORE IMPORTANT– We do not refund or re-produce skins for those customers whom uploaded a design for us to print and are not happy with the print due to pixilation, different colours, changed fonts (due to not converting fonts to outlines or curves) or any missing elements of your file. This is due to poor artwork setup and quality upon upload, and means you have not followed our guidelines on file uploads. Vector is always best for graphics files but a high res flattened image at least 150dpi to full scale is just perfect.
We do not check your artwork. Except that you go through an approval process and an agreement that you have permission to use the images you upload.
Please use our guideline specs. This will ensure you are doing everything possible to make sure your file quality is up to your own standards of print quality. We suggest printing a portion of your own design at full size to make sure it is printing to your quality and satisfaction.
What you upload is what we print!
Our Return Address:
Epic Board Skins Ltd.
PO Box 972 Station A
Campbell River, V9W 4C2
If there is any other questions please contact us with more questions!